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  • Returns Policy


    At Krystella Australia, we want you to be completely satisfied with your online purchase.

    If you change your mind for any reason, we’ll gladly accept a return of any full priced or sale item subject to the following conditions:

    • the item must be returned within 28 days of purchase together with original proof of purchase.
    • We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe
    •  items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.


    Note: Swimwear – must be tried on wearing undergarments. If you wish to return an item, the tags and protective hygiene strip must remain in place or the item will not be accepted if either of these have been removed or altered, or if the item shows signs of wear.

    *Please let us know if you have any further questions or need assistance regarding returns and exchange, by emailing us at: info@krystellaaustralia.com.au

    Thank you x