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  • Privacy Policy

    Terms & Conditions

    Date: 12th November 2019

    Krystella Australia Pty Ltd is a Australian owned and operated company. ABN 72 625 817 003

    All content featured on this website remains the property of Krystella Australia Pty LtdĀ  and cannot be copied or distributed without prior written consent from Krystella Australia Pty Ltd.

    All persons accessing this site agree to accept the terms and conditions and privacy policy.

    These terms and conditions govern the use of this site and to purchase product from our online store. The placement of an order indicates your acceptance of these terms and conditions.

    Krystella Australia reserves the right to make changes to this site and these terms and conditions at any time. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, only a confirmation that we have received it and that payment has been approved.

    Our Commitment to Your Privacy

    Krystella Australia Pty Ltd respects the privacy of our customers and other individuals we deal with in the course of our business. Krystella Australia are bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth)
    (the Privacy Act ), as well as other privacy laws applicable to us. Where appropriate, we will handle personal information relying on the employee records exemption and the related bodies corporate exemption in the Privacy Act.

    Kinds of personal information collected

    Krystella Australia may collect, use and disclose the personal information of its customers and other individuals for the purposes of its business operations. In each case, the precise nature of the collection, use and disclosure of personal information depends on the nature of your interaction with us (for example, the products or services you request and receive from us).

    We may collect personal information about you in a number of circumstances, including if you:

    . contact us;

    . are a customer (for example, we may collect your contact details and credit card details);

    . enter a competition;

    . sign up for a loyalty program;

    . participate in any online forums or blogs;

    . complete any surveys or provide feedback;

    . are, or are employed by, one of our suppliers, contractors, dealers, related companies and agents; or

    . apply for a job or contract with us (for example, we may collect your contact details, information about your working history and relevant records checks). We may collect this information directly from you, from any recruitment consultant or from your previous employers and others who may be able to provide information to assist us in our decision on whether or not to make you an offer of employment or engage you under a contract.

    How your personal information is collected and held

    General information

    We collect personal information about you in a number of ways, including:

    . directly from you (for example, when you provide information to us by phone, email or through our website); and

    . from third parties, such as our related bodies corporate.

    Information about your use of our website

    In general, you can browse our website without telling us who you are or revealing any personal information about yourself. We are, however, able to determine your IP address.

    We use your IP address to help diagnose problems with our server, to administer our website, to monitor the use of our website and to improve the content of our website. In short, we use your IP address to gather aggregate demographic information.

    There are a few places on our website where you are able to provide us with your personal information directly, such as when you order a product, fill out a survey, send us feedback, request owners and parts manuals or register your product online. The nature of the personal information we collect will depend on your use of the website. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, we may ask that you provide us personal information, such as your first and last name, mailing address (including post or zip code), email address, telephone and facsimile numbers, and other personal identifying information.

    When ordering products on our website, you may be asked to provide a credit card details. Depending upon the activity, some of the information we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.

    • The Krystella Australia website may contain links to other non-Krystella Australia websites. Krystella Australia is not responsible for the privacy practices of the entities who administer those non-Krystella Australia websites or the content of such websites.

    The purposes for which we collect, hold and disclose your personal information

    We collect the personal information we need to provide products, services and information to our customers and the community and for our business operations generally. If you choose not to provide certain personal information to us, we may not be able to provide you with the products, services or information you require.

    Krystella Australia, and the organisations to which we disclose your information generally use your personal information for the purposes for which it was collected or as otherwise permitted by law, for example to:

    . provide you with services you requested;

    . process your order and contact you regarding administrative and processing issues;

    . conduct market research and marketing; and

    . provide you with the latest product and promotional material and other information that may be useful to you.

    Note: We may send you marketing communications about our products and services. If you do not wish to receive further marketing communications from Krystella Australia.

    How your personal information may be disclosed

    We may disclose your personal information to various entities depending on what services you receive from us, for example:

    . our related bodies corporate;

    . the card-issuing bank to confirm payment for products purchased on our website;

    . delivery service providers so that they can deliver products you have ordered from us and notify you as to the status of any order or delivery;

    . our dealers, business partners or organisations we have engaged to provide services or carry out functions and activities on our behalf;

    . our professional advisers, including our legal advisors, accountants and auditors;

    . other persons, including government and regulatory agencies, as required or authorised by law; and

    . organisations that acquire (or propose to acquire) all or a part of our assets or business.

    Keeping information secure

    We want you to have continuing trust in Krystella Australia and in our products and services and, so, we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure your personal information.

    In order to most efficiently serve you, credit card transactions and order fulfilment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorise your credit card or other payment information and to process and ship your order.

    Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and us through our website cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party.

    How you can access or seek correction of your personal information or make a complaint

    You can seek access to personal information that we hold about you by contacting our customer service team using the details set out in section 9 of this Privacy Policy.

    In some circumstances it may not be possible to provide you with all of your personal information. Where this is the case, we will tell you why. When you request access, we may need to take measures to verify your identity.

    If you think that any personal information we hold about you is inaccurate and would like to request that we correct it, please contact our customer service team using the details set out in section 9 of this Privacy Policy and we will take reasonable steps to ensure that it is corrected.

    If you wish to make a complaint about the way we have handled your personal information (including if you think we have breached the Privacy Act) you may do so to our customer service team in writing, by email. Please refer to the following email address: info@krystellaaustralia.com.au

    When you contact us, please include your email address, name, address and telephone number and clearly describe your complaint. Our customer service team will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you consider that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.

    Changes to our privacy policy

    We may need to update our Privacy Policy from time to time to reflect our changing business practices. We may modify or update our Privacy Policy by publishing the modified or updated version on our website.

    Upon receipt of your order we will not accept any changes or decline your order for any reasons requested. Our online department will send you a further email confirming shipment of your order. We reserve the right not to accept your order if we are unable to obtain authorization for your payment or if we are out of stock of the product you have ordered. Krystella Australia have the right to refuse acceptance of your order at our sole discretion, and if we cancel your order you will receive an email from us outlining the reasons and a full refund will be issued within 48 hours of the cancellation.

    Thank you